Ratnacs provides a unique protection plan with which you can cover all functional appliances and gadgets.
Ratnacs provides extended warranty, repair, and after-sales services for your devices so your appliances or devices keep delivering the best performance.
Manufacturers or the original equipment manufactures (OEMs) provide warranty on their devices for a very limited period of time. After that period is expired, you are at risk of spending thousands if your product fails and needs repair or service.
With an extended warranty plan, you can extend the tenure of warranty to the term of your choice and save yourself from spending thousands in the event your product fails owing to manufacturing or workmanship defects.
Our Warranty plans starts the very next day after the manufacturer’s warranty expires. For example, if the brand warranty expires today, our warranty will automatically come into effect tomorrow, such that your electronic appliance or gadgets are always covered.
Our plan provides comprehensive cover for your appliances including protection against functional failures. However, it must be noted that the cover is provided on the understanding that you will take care of your appliances. Any act that puts your appliances at risk will not be covered under the program. Some of the examples of what is not covered by your plan are:
a. Operating your appliances not as per your manufacturer’s usage guidelines.
b. Keeping them in a place where they are exposed to environmental factors that impacts the life of your appliances.
c. Not being careful while handling or transporting your appliance even within the same premises.
d. Failure to protect your appliances from infestation by pests and rodents etc.
e. Consumable parts like filters in a water purifier or a kitchen chimney, which are designed to last for a certain lifetime and hence replaced by the consumer are not covered.
f. Accessories, cosmetic parts or parts that are not critical to the functioning of the appliances are not covered.
g. Cosmetic damages like scratches, dents etc. are not covered.
We work with authorized service centres and employ qualified technicians to handle your device repairs. Our qualified technician would reach your home or take the product to the service centre (if needed) for repairs.
There is no limit on the number of service requests you can raise against Extended Warranty. We will keep repairing the device till the total costs of all repairs do not exceed the value of the device.
For brands that do not repair damaged parts or if the device cannot be repaired due to unavailability of spare parts, we will provide you a refund with 2 % depreciation monthly from the date of plan purchase.
If the unit is not repairable for any reason, or the cost of repairing exceeds the unit’s invoice amount; we will provide you a refund with 2% depreciation monthly from the date of plan purchase.
Relax. You do not need a invoice copy or proof of purchase to raise a service request. You have already shared the device details and other documents during activating the plan. We will not ask you any documentation for rasing a service or repair reqeust.
The warranty certificate is the confirmation from Ratnacs that your appliance or gadget is protected under the extended warranty program. It will also allow us to provide you quick and efficient service at the time of registration a service request.
1. You'll receive an automated system email once you purchase a plan. The email will have your login credentials which can be used to sign-in to your Ratnacs account.
2. Update your device details and upload the invoice details in the plan activation form. Ensure that the IMEI/Serial Number on your device matches the one that is mentioned on the purchase invoice and/or the serial number displayed on the device image uploaded during plan activation.
3. Upon successful submission of the details, you will get your certificate of protection. Please archive this Certificate of Protection till the term of the extended warranty.
Ratnacs Protection plan protects your electronics and gives you complete peace of mind against any kind of accidental physical and liquid damages.
With Ratnacs Protection Plan if your device is accidentally damaged and breaks, you don’t need to worry about the pain of taking it to the service centre and bearing huge repair cost.
Ratnacs will arrange for a pickup (available for selected devices and plans) of your device from your doorstep, take it to the service center, get it repaired and deliver it back to you without you stepping out of your house and spending a single rupee.
Ratnacs Damage protection plan is an annual membership which is valid for one year from the date of plans purchase. However we recommend you to check your account dashboard or warranty certificate to check the start date and end date of your plan validity.
In case your device is accidentally damaged, please log in at www.ratnacs.com for details or can call us on our number (New no to be provided). Please make sure you inform us about your damage within 48 hours of damage. Filing to report the claim within the given timeline will void the claim and you will not be able to raise the service request.
If you are active member of Ratnacs Damage protection plan you don’t need to worry about repair and repair charges attached to it. We will arrange a pickup for the device from your doorstep (available for selected devices and plans), get it repaired and deliver it back to you without you stepping out of your home or pay any money for repairs. You will only be required to pay very minimal excess charges which are 7.5% of repair charges value depending upon the plan selected by you. Please check your Plans Terms and Condition document to know your eligible Excess charges.
Once you successfully raise the claim with all required documents, Ratnacs team will get in touch with you for your appointment and will collect the device (available for selected devices and plans) or book a time as per your convenience for a home inspection of the damaged device.
The Buyback Guarantee can be purchased on selected smartphones & Devices for a nominal fee Rs 499. It assures the Customer a buyback value for his phone/device.
Registration is required with device images Sr.No. Or IMEI No with original invoice copy shall be submitted at the time of purchasing the BuyBackGuarantee.
No, customer can’t avail both assured buyback & damage protection, because if handset replaced under BBG claim/damage protection claim such handset cannot have any offers associated with it.
No, if the handset is operated by non-authorised centre buyback guarantee will get void. In case of repaired device 15% value shall be deducted from RBBG Value.
Yes, Customer needs to return the original box, charger, user manual and accessories along with the phone to claim complete Buyback Guarantee value. If customer failed to give box & accessories will lead to a reduction of the Buyback Guarantee value by Rs. 999 or above based on the brand and model.
A customer is assured a Buyback Guarantee value as long as he fulfils the conditions for the program. Buyback Guarantee value may not be awarded, or there may be deductions on the Buyback Guarantee amount, if these conditions are not fulfilled. For instance, if you do not provide the original box and accessories, Likewise, a buyback guarantee even not accept if customer phone is broken, screen damaged, heavily body-damaged or not in a functionally working condition or Repaired Multiple times.
